1.1 Welcome to www.pet2u.my (“the Website”) and thank you for visiting the website. Pet2u Sdn. Bhd. [Company No.: 202101029191 (1429491-T)], and/or its affiliates and/or its subsidiaries (collectively known as “Pet2u” or “we” or “us” or “our”) collectively provides an e-commerce platform where registered Users are able to place, accept, conclude, manage and fulfil orders for sale of products and/or services through the Website.
1.2 Users are advised to read carefully the following Terms & Conditions of Use before proceeding to use the Website as it affects the User’s legal rights, liabilities and obligations with respect to Pet2u under the law. By accessing, browsing and/or using the Website, the User is deemed to have irrevocably and unconditionally agreed to the Pet2u Terms and Conditions of Use which are meant to be read together with the following agreement and policies:
Vendor’s Agreement;
Privacy Policy;
Refunds and Return Policy;
Prohibited and Restricted Items Policy; and
Any other policies published on the Website.
1.2.1 The Terms of the Policies stated in Items 1.2 (a) to (e) are an integral part of the Terms and Condition of Use herein by reference, and collectively constitutes a legally binding agreement between the Users and Pet2u.
The Pet2u Services includes the Website and the Services provided thereof including but not limited to information, linked pages, features, data, texts, images, video, content, programming, software, application services or any other materials made available through the Website. The Website is an online platform which provides for the sale of goods and/or services between a Vendor and a Buyer (collectively referred as “You” and/or “Users” and/or “Parties”). The actual contract for sale is directly between the Vendor and the Buyer and Pet2u is not a party to that or any other contract between the Buyer and the Vendor and accepts no obligation in relation with such contract. In the sale of goods and/or service transaction, the Parties to such transaction will be entirely responsible for the sales contract between them including the goods/service sold, the warranty on such goods/service and others. Pet2u is not in any way involved in the sales contract between the Parties and Pet2u cannot ensure that Users will actually complete a transaction.
1.4.1 You shall agree to use the Website at your own risk. Pet2u will not be responsible for any loss you suffer that arises from the use of the Website. By continuing to use Pet2u Services, you agree to indemnify Pet2u from any losses that you may suffer therefrom.
The User’s access and use of the Pet2u Services are governed by the Pet2u Terms and Conditions and any law in forced in Malaysia, including but not limited to, the Malaysian Communications and Multimedia Act 1998 and the Malaysian Communications and Multimedia Content Code. If you do not agree with Pet2u Terms and Conditions, please do not use Pet2u Services.
Pet2u reserves the right to change, modify, add, or remove portions of the Pet2u Terms and Conditions at any time. The users shall be notified of any amendments towards the Terms and Conditions of Use or any other Pet2u policies, by way of an announcement which would be posted on the Website. If you do not agree with the said amendments, you should not continue to use the Pet2u Services. If you continue to use the Pet2u Services after the effective date of the announcement, you shall be deemed to be aware and accepted the said amendments and/or changes.
A limited and revocable license is granted to you to access and use the Pet2u Services subject to Pet2u Terms and Conditions. Pet2u also reserves the right to refuse to provide you with access to Pet2u Services at any given time and for whatever reason as deems fit by Pet2u.
TAKE NOTE THAT BY USING PET2U SERVICES, YOU AGREE TO THESE TERMS AND CONDITIONS.
BY USING AND/OR CONTINUE USING PET2U SERVICES, IT IS DEEMED THAT YOU HAVE ACCEPTED AND CONSENTED TO THE PET2U TERMS AND CONDITIONS OF USE INCLUDING ALL OTHER TERMS, POLICIES AND RULES REFERRED TO HEREIN. KINDLY TAKE NOTE THAT IF YOU ARE UNDER THE AGE OF 18 OR BELOW THE LEGAL AGE FOR GIVING CONSENT UNDER THE APPLICABLE LAWS IN YOUR COUNTRY (WHICHEVER YOUNGER), YOU MUST ONLY OPEN AN ACCOUNT WITH PET2U OR USE THE PET2U SERVICES WITH THE INVOLVEMENT OF A PARENT OR LEGAL GUARDIAN AND THAT PARENT OR LEGAL GUARDIAN MUST AGREE TO THE TERMS OF THIS AGREEMENT ON THE MINOR’S BEHALF AND WILL BE FULLY RESPONSIBLE FOR ALL THE ACTIVITIES AND USE OF THE SAID ACCOUNT.
2.1 To understand and to get a complete description of Pet2u’s practices with regards to your personal data and privacy, please review our Privacy Policy linked hereto. If you continue to use the Website or Pet2u’s services, you are deemed to accept and consent to the terms stated in the Privacy Policy including, but not limited to, the ability of Pet2u to collect, keep, disclose, use or process of your personal data, content and others as described in the said Privacy Policy.
2.2 The Users of Pet2u (“the Receiver”) who happens to receive another User’s information through the Pet2u Services will obey the laws with regards to data protection. The Receivers will also be responsible to remove such User information collected and/or received if the same was requested from the Discloser.
3.1. You shall be deemed to agree to the following:
i. your User ID should not be offensive and/or inappropriate in any form;
ii. only log into the Website using your own User ID and password;
iii. your account and password should always be confidential;
iv. always restrict third party access to your account and any credit/debit card usage;
v. you are and will be held responsible for all activities that occur under your account or password even if such activities were not committed by you;
vi. always successfully log out from your account every time you end your session at the Website;
vii. to notify Pet2u immediately if you have found or suspect that there have been an unauthorized use of your Account’s User ID and password;
viii. you are responsible to ensure that all your Account information on the Website is up to date and accurate; and
ix. Pet2u has the right but not the obligation to monitor, edit or remove any activity or content.
3.2 Pet2u will not be responsible or liable for any activity that occur under your User ID and password even if the said was not done by you. Pet2u is not liable for any loss or damage arising out of any unauthorized use of your User ID and password or your failure to comply with the terms herein. You are fully responsible for all activities that takes place under your account.
3.3 Pet2u reserves the right to terminate your account and/or your rights to use Pet2u Services, refuse services, remove or edit content, cancel orders, temporary withhold any sales proceeds and refund and/or take any other action in its sole discretion with or without notice, liability to you or any third party. Grounds that warrants such actions to be taken against you may include, but not limited to the following actual or suspected:
i. account inactivity for a substantial period of time;
ii. violation to any of the Pet2u Terms and Condition;
iii. of any fraudulent, illegal, defamatory, harassing, threatening or any other harmful behavior to other Users, third parties or business interest of Pet2u;
iv. having more than one User account;
v. any type of behavior that is abnormal and harmful to other Users; and
vi. any legal proceedings that have commenced or would potentially commence against you relating to your Pet2u Account or your use of Pet2u Services.
3.4 If you wish to terminate your User account, you may do so by sending a written notice of the aforesaid intention to Pet2u at support@pet2u.my. Notwithstanding the termination, Users will continue to remain entirely responsible and liable for the following, regardless before or after the termination date: -
i. any incomplete transaction;
ii. any shipment of a product;
iii. any payment for the product/services; and
iv. any other obligation of the User.
Pet2u will not be liable and shall have no liability for any damages incurred that arise with regards to the action taken in relation to this Section. Users waive any claims that arise from such action taken by Pet2u.
4.1 You are granted a non-transferable and revocable license to use Pet2u’s Website and Services until and/or unless terminated. This license is subjected to Pet2u Terms and Condition including other Pet2u policies, terms and conditions provided herein and failure to comply with these terms and condition may result in the termination of your account with or without further notice to you.
4.2 The content displayed on the Website are solely for informational purpose only. Pet2u does not make any representation of products on the Website and this representations are made by the Vendors. Any and/or all opinions, comments, reviews, other content and/or postings which are seen on the Website are posted by individuals themselves. Pet2u may or may not share the same views as the opinions and/or comments posted by any individual and the same cannot be interpreted as an implied impression of Pet2u’s views.
4.3 Pet2u takes no responsibility and assumes no liability for any and all content posted by you or any third party, publicly or privately. To the maximum extent permitted by applicable law, under no circumstances will Pet2u be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of, or reliance on, any Content posted, emailed, transmitted or otherwise made available on the Website.
4.4 You must evaluate, and bear all risks with regards to the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. You acknowledge that you may not rely on any Content created by Pet2u or submitted to Pet2u and in all other parts of the Website.
4.5 Pet2u Service Users are not affiliated with Pet2u in any way other than to use the Pet2u Services as an independent individual or an independent business. Pet2u does not own, possess or hold any goods sold on the Website.
4.6 Pet2u has the right to remove any Content due to the following reasons:
a) if content violates Pet2u Terms and Conditions;
b) if we receive a complaint from another User;
c) to comply with legal process;
d) to protect rights, property and safety of its Users, Pet2u and/or the Public; or
e) if we receive a notice of intellectual property infringement.
4.7 Pet2u may also block delivery of a communication such as status updates, postings and/or messages to or from Pet2u Services in effort to protect our Services or User.
4.8 Pet2u has the right but not the obligation to the following:
i. monitor and control any material, activity, content, screen, monitor, on the Website and Pet2u may at its sole discretion take appropriate action towards any violation of the Pet2u Terms and Conditions after the completion of such investigations;
ii. restrict an unauthorized User from using Pet2u Services;
iii. Pet2u would report of suspected violation of any applicable laws to the relevant authorities. Pet2u would also cooperate with relevant authorities with regards to the said violation; and/or
iv. Pet2u will be required to inquire further and request further information and data from you in relation to your use of Pet2u Services at any time as part of our due diligence exercise and if you refuse to cooperate in providing such information, Pet2u have reasonable grounds to suspect that you have provided us with inaccurate, misleading, or fraudulent information.
The following acts are prohibited and you hereby agree not to do the following:
a) the violation of Pet2u Terms and Condition, terms and conditions, regulations, and other policies that are listed on the Website, including but not limited to, accessing the Website and Pet2u Services on behalf of a third party;
b) breach the Pet2u Prohibited and Restricted Items policy and/or any laws, policies or regulations with regards to the import and export limitations;
c) intentionally or unintentionally use Pet2u Services to violate any applicable national or international law, policies or regulations including but not limited to the laws relating to anti-money laundering or counter-terrorism;
d) upload, post, transmit or make available by any means or way any content that is unlawful, vulgar, threatening, harmful, misleading, defamatory, harassing, abusive, libellous, false, distressing, obscene, alarming, fraudulent, unconscionable, deceptive, unsolicited or unauthorised advertising, promotional materials or any other unauthorised form of solicitation or other proprietary rights of any party and any content that may harm an unsupervised minor;
e) delete, remove or eliminate any proprietary notice from the Website;
f) obstructing another User’s enjoyment of Pet2u Services in anyway;
g) use an emulator, stimulator, bot to access the Website and Pet2u Services;
h) attempt to decompile, reversed engineer or dissemble, tamper with or bypass any security associated with the Pet2u Software whether whole or in part;
i) provides or make available content that infringes the intellectual property rights of others including but not limited to, patent, trademark, trade secret and copyright;
j) manipulate in any way or interfere other User’s listings;
k) use the Services to upload Content to impersonate or misrepresent your affiliation with any person or entity; and
l) Alcohol listings and/or purchasing are prohibited and not allowed.
5.1 You understand that any content that has been publicly posted or privately transmitted is solely and entirely your responsibility from which the origin of such Content came from. Pet2u is not involved and responsible at all for any and all Content that you post and/or transmit by any way, means or form. You fully understand that by using the Website you may be exposed to Content that you may consider to be offensive and objectionable. Users agree that under no circumstances Pet2u will be, to the maximum extend applicable by the law, liable in any way for any Content made available through the Website.
Violations of this Terms and Condition of Use and any other terms and conditions, policies and/or regulation implied herein may result, including but not limited to, the following:
i, Removal of Listing(s);
ii. Limitation would be set on that particular Account;
iii. Account suspension and/or termination; and/or
iv. Criminal charges and/or Civil actions.
7.1 Pet2u and its logos are lawfully registered trademarks of Pet2u. All intellectual property rights on the Website, including but not limited to web designs, texts, graphics, software, photos, video, music, all software compilation (“Intellectual Property”) shall remain the property of Pet2u and where appropriately applicable, our affiliates or a third-party intellectual property owner.
7.2 The respective Malaysian copyright and trademark laws along with the international conventions protects the Intellectual Property within Pet2u Services and this Website. Pet2u reserves all its rights.
7.3 No parts of the Pet2u Services, content and/or the Website may be reproduced, reversed engineered, altered, dissembled, mirrored, transfer, republished or transmitted in any way, means or form without prior written consent from Pet2u or that Intellectual Property Owner.
7.4 The Users are not associated with Pet2u in any way, they are independent individuals or businesses. Pet2u does not hold and/or own any of the listings listed on the Website.
7.5 If you are an Intellectual Property Owner and you find that your principle’s right has been infringed please send us a written notice together with the supporting documents as proof of evidence via email to support@pet2u.my and a copy of the same to our legal team support@pet2u.my . Please include a physical or an electronic signature of your signature being the Intellectual Property Owner. The said written notice should include a statement by you stating that the information provided in the notice is accurate and you would indemnify Pet2u for any damages that Pet2u may suffer from relying on the information that was provided to us by you in the written notice. If the written notice was from an agent, the agent should include in the written notice that he/she has the appropriate locus and right to act on behalf of the Intellectual Property Owner with regards to the complaint. Notwithstanding the written notice is from a particular agent, a physical or an electronic signature of the Intellectual Property Owner should be affixed on to the said written notice.
8.1 Pet2u Services supports Credit Card payment methods. A third party channel will be used to process the Credit Card payments. The jurisdiction you are in would determine the type of credit cards accepted by these third party payment channels.
8.2 Pet2u reserve the rights to inspect if the payment methods are being used with valid authorization and may suspend the transaction until such authorisation is confirmed or cancel the said transaction where such confirmation is not available.
8.3 Pet2u shall not be held responsible and accountable for any loss or damages to the Buyer that result from shipping information, payment information and/or wrong remittance by Buyer with regards to the payment for the purchased product.
8.4 For the time being, Pet2u is only able to make payment to Users using bank transfer. Users are required to provide Pet2u with his/her banking details in order to receive payments i.e. from the sale of item or refund from Pet2u.
9.1 In any event or circumstance where Pet2u in its sole discretion, believes that You have engaged in any potentially fraudulent or suspicious activity and/or transactions, Pet2u may take the necessary steps and actions to protect Pet2u and its Users other third parties or You from Reversals, Chargebacks, Claims, fees, fines, penalties and other likely liability. The action Pet2u may take are including but not limited to the following:
(a) We may close, suspend, or limit your access to your Account or the Services, and/or suspend the processing of any transaction;
(b) We may hold, apply or transfer the funds in your Account as required by judgments and orders which affect you or your Account, including judgments and orders issued by courts in Malaysia or elsewhere and directed to Pet2u;
(c) We may refuse to provide the Services to you now and in the future;
(d) We may hold your funds for a period of time reasonably needed to protect against the risk of liability to Pet2u or a third party, or if we believe that you may be engaging in potentially fraudulent or suspicious activity and/or transactions.
The User of this Website agrees and undertakes to indemnify and defend Pet2u, its parent company, its subsidiaries, directors, officers, employees, suppliers, agents, assigns (collectively, the "Indemnified Parties") against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to: (a) any transaction made on the Website, or any dispute in relation to such transaction (except where Pet2u or its Affiliates is the Seller in the transaction that the dispute relates to), (b) the Pet2u Guarantee, (c)the hosting, operation, management and/or administration of the Services by or on behalf of Pet2u, (d) your violation or breach of any term of these Terms of Service or any policy guidelines referenced herein, (e) your use or misuse of the Services, (f) your breach of any law or any rights of a third party, or (g) any Content uploaded by you.
11.1 The Vendor agrees to make the necessary arrangements to have the purchased products or services delivered to the Buyer. The Vendor should ensure the successful delivery of the said product or services within a reasonable time as promoted, stipulated and/or agreed between the Buyer and the Vendor. Information with regards to the courier details, tracking number etc should be updated with Pet2u and also be given to the Buyer.
11.2 The Vendor shall ensure he/she has obtained adequate insurance coverage for the delivery of the purchased product. Pet2u will not be liable for any damage and/or failure of delivery for whatever reason of the said product. The Vendor acknowledge that he/she will bear all risk and liability with regards to the delivery of the said purchased product. Any dispute that arises with regards to the delivery of the said purchased products, the Buyer and the Vendor shall contact and liaise with the logistic company directly.
11.3 Vendors that are based outside Malaysia will be subjected to their local laws and regulations with regards to the import and export of a particular product when shipped to and from overseas. Pet2u will not be responsible and will not bear any risk or liabilities that are associates with import or export of a particular product to and from Malaysia or any other country.
12.1 Buyer may not be allowed to make any order cancellations after making the payment. Any order cancellations should be made before the payment is made.
12.2 If there is a substantial Product Issue such as damages of the product, the product has passed its expiry date and/or it is a wrong product or if there is a Delivery Issue such as product got lost in transit or failed delivery (hereinafter collectively referred to as “disputes”), the user must inform the Vendor and Pet2U within a period of seven (7) days from the date of dispute discovery (hereinafter referred to as “limitation period).
12.2.A Prior to the expiry of Pet2u’s limitation period, the Buyer may apply for the return of the purchased item and refund depending on the type of dispute. For more information, please refer to Pet2u’s Refund and Return Policy.
12.3 Pet2u reserves the right to cancel any transaction on the Website and Buyer agrees that Buyer’s sole remedy will be to receive a refund via bank transfer into the provided bank account.
12.3 Any payments made offline are not within Pet2u control and knowledge and any cancellation, return and refund process done via offline payment are not monitored by Pet2u.
13.1 The Vendor shall not post any content that is inaccurate, false or misleading. It is the Vendor’s responsibility to ensure that details of the listing or any other information represented by the Vendor are up to date.
13.2 The Vendor at his sole discretion will decide the value of his/her listings and said price fixed by the Vendor shall include sales taxes, value-added tax, and more. The Buyer will not be charged any other additional amount separately by the Vendor.
13.3 Upon request, the Vendor shall issue invoices, receipts, and/or tax invoices to the Buyer.
13.4 All the necessary taxes, custom duties for each and every items sold should be duly paid by the Vendor and the Vendors are advice to seek professional advice if at doubt with regards to any legal or tax advice.
13.5 Any violation or breach by the Vendor of the Pet2u Terms and Conditions shall result in adverse consequences.
14.1 All successful payment transactions made via credit card will be subject to 1.5% payment fee which is borne by the Vendor. The 1.5% payment fee is subjected to SST (“Sales and Service Tax”) which will also be borne by the Vendor.
14.2 After the transaction is completed, Pet2u shall deduct the payment fee and the SST taxable amount and remit the balance from the Buyer’s purchase to the Vendor. Upon Vendor’s request, Pet2u shall issue the relevant receipt and tax invoice.
15.1 PET2U SERVICES AND ALL PRODUCTS (INCLUDING SOFTWARE), INFORMATION, CONTENT, MATERIALS ARE PROVIDED BY PET2U ON AN "AS AVAILABLE" AND “AS IS” BASIS. PET2U MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF PET2U SERVICES, CONTENT, MATERIAL OR INFORMATION FROM, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU AGREE THAT BY USING PET2U SERVICES,YOU ARE USING IT ON YOUR OWN RISK.
15.2 TO THE FULL EXTENT PERMISSIBLE BY LAW, PET2U DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PET2U DOES NOT WARRANT THAT THE PET2U SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE PET2U SERVICES, PET2U'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM PET2U ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, PET2U WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY PET2U SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY PET2U SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
15.3 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PET2U BE LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE (WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY), OR OTHER CAUSE OF ACTION AT LAW, IN EQUITY, BY STATUTE OR OTHERWISE, FOR:
(i) (A) LOSS OF USE; (B) LOSS OF PROFITS; (C) LOSS OF REVENUES; (D) LOSS OF DATA; (E) LOSS OF GOOD WILL; OR (F) FAILURE TO REALISE ANTICIPATED SAVINGS, IN EACH CASE WHETHER DIRECT OR INDIRECT; OR
(ii) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THIS WEBSITE OR THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES RESULTING THEREFROM, EVEN IF PET2U HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
15.4 NOTHING IN THESE TERMS OF SERVICE SHALL LIMIT OR EXCLUDE ANY LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY PET2U’S NEGLIGENCE, FOR FRAUD OR FOR ANY OTHER LIABILITY ON THE PART OF PET2U THAT CANNOT BE LAWFULLY LIMITED AND/OR EXCLUDED.
Pet2u does not have any control of the third party links you find on the Website. Those third party links are provided merely as a convenience hence proceed to access those links at your own risk. The third party link and any of its content therein provided are not under the control of Pet2u. Pet2u shall not be responsible or liable for any contents, link, changes and update of any linked site.
17.1 Only submit Content or Services , that you have all necessary rights and/or permissions to grant the licenses below to Pet2u. You further acknowledge and agree that you are solely responsible for anything you post or otherwise make available on or through the Services, including, without limitation, the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any Content contribution. You hereby grant Pet2u and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, copy, distribute, republish, transmit, modify, adapt, create derivative works of, publicly display, and publicly perform such Content contribution on, through or in connection with the Services in any media formats and through any media channels, including, without limitation, for promoting and redistributing part of the Services (and its derivative works) without need of attribution and you agree to waive any moral rights (and any similar rights in any part of the world) in that respect. You understand that your contribution may be transmitted over various networks and changed to conform and adapt to technical requirements.
17.2 Any Content, material, information or idea you post on or through the Services, or otherwise transmit to Pet2u by any means (each, a "Submission"), is not considered confidential by Pet2u and may be disseminated or used by Pet2u without compensation or liability to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. By making a Submission to Pet2u, you acknowledge and agree that Pet2u and/or other third parties may independently develop software, applications, interfaces, products and modifications and enhancements of the same which are identical or similar in function, code or other characteristics to the ideas set out in your Submission. Accordingly, you hereby grant Pet2u and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to develop the items identified above, and to use, copy, distribute, republish, transmit, modify, adapt, create derivative works of, publicly display, and publicly perform any Submission on, through or in connection with the Services in any media formats and through any media channels, including, without limitation, for promoting and redistributing part of the Services (and its derivative works). This provision does not apply to personal information that is subject to our privacy policy except to the extent that you make such personal information publicly available on or through the Services.
18.1 Each contributor to the Services of data, text, images, sounds, video, software and other Content is solely responsible for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with their Content contribution. As such, Pet2u is not responsible to, and shall not, regularly monitor or check for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any contribution of Content. You will not hold Pet2u responsible for any User's actions or inactions, including, without limitation, things they post or otherwise make available via the Services.
18.2 In addition, the Services may contain links to third party products, websites, services and offers. These third party links, products, websites and services are not owned or controlled by Pet2u. Rather, they are operated by, and are the property of, the respective third parties, and may be protected by applicable copyright or other intellectual property laws and treaties. Pet2u has not reviewed, and assumes no responsibility for the content, functionality, security, services, privacy policies, or other practices of these third parties. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise. By using the Services, you agree that Pet2u shall not be liable in any manner due to your use of, or inability to use, any website or widget. You further acknowledge and agree that Pet2u may disable your use of, or remove, any third party links, or applications on the Services to the extent they violate these Terms of Service.
19.1 In the event a problem arises in a transaction, the Buyer and Seller In the event a problem arises in a transaction, the Buyer and Seller agree to communicate with each other first to attempt to resolve such dispute by mutual discussions, which Pet2u shall use reasonable commercial efforts to facilitate.
19.2 If the matter cannot be resolved by mutual discussions, either :-
19.1.1 Users may approach the claims tribunal of their local jurisdiction to resolve any dispute arising from a transaction.
19.1.2 Users may send written request to Pet2u to assist them in resolving issues which may arise from a transaction upon request. Pet2u may, at its sole discretion and with absolutely no liability to Seller and Buyer, take all necessary steps to assist Users resolving their dispute.
19.2 Each Buyer and Seller covenants and agrees that it will not bring suit or otherwise assert any claim against Pet2u or its Affiliates (except where Pet2u is the Seller of the product that the claim relates to) in relation to any transaction made on the Site or any dispute related to such transaction.
The Terms and Conditions of Use and Pet2u Terms and Conditions and shall be governed by and construed in accordance to the laws in force Malaysia and shall be subject to the jurisdiction of the Malaysian courts. Subject to the Arbitration Section in this Agreement, you hereby submit to the jurisdiction of the Courts in Malaysia.
Any controversy, claim or dispute arising from Pet2u Terms and Conditions or breach, termination or invalidity thereof shall be refereed to and settled by arbitration in accordance with the Arbitration Rules of the Asian International Arbitration Centre (“AIAC”) held in Kuala Lumpur, Malaysia. The place of arbitration will be in Malaysian and the award by the arbitration tribunal shall be final and binding upon the parties. The arbitral tribunal shall consist of a sole arbitrator who has legal knowledge and experience in information technology in Malaysia and independent of either party.
22.1 Pet2u reserves all rights not expressly granted herein.
22.2 Pet2u may modify these Terms of Service at any time by posting the revised Terms of Service on this Website. Your continued use of this Website after such changes have been posted shall constitute your acceptance of such revised Terms of Service.
22.3 You may not assign, sublicense or transfer any rights granted to you hereunder or subcontract any of your obligations.
22.4 Nothing in these Terms of Service shall constitute a partnership, joint venture or principal-agent relationship between you and Pet2u, nor does it authorise you to incur any costs or liabilities on Pet2u’s behalf.
22.5 The failure of Pet2u at any time or times to require performance of any provision hereof shall in no manner affect its right at a later time to enforce the same unless the same is waived in writing.
22.6 These Terms of Service are solely for your and our benefit and are not for the benefit of any other person or entity, except for Pet2u's affiliates and subsidiaries (and each of Pet2u's and its affiliates' and subsidiaries' respective successors and assigns).
22.7 The terms set forth in these Terms of Service and any agreements and policies included or referred to in these Terms of Service constitute the entire agreement and understanding of the parties with respect to the Services and the Website and supersede any previous agreement or understanding between the parties in relation to such subject matter. The parties also hereby exclude all implied terms in fact. In entering into the agreement formed by these Terms of Service, the parties have not relied on any statement, representation, warranty, understanding, undertaking, promise or assurance of any person other than as expressly set out in these Terms of Service. Each party irrevocably and unconditionally waives all claims, rights and remedies which but for this Section it might otherwise have had in relation to any of the foregoing. These Terms of Service may not be contradicted, explained or supplemented by evidence of any prior agreement, any contemporaneous oral agreement or any consistent additional terms.
22.8 You agree to comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and corruption including without limitation to the laws in Malaysia and confirm that you have and shall have in place all policies and procedures needed to ensure compliance with such requirements.
22.9 If you have any questions or concerns about these Terms of Service or any issues raised in these Terms of Service or on the Website, please contacts us at: support@pet2u.my
LEGAL NOTICES: PLEASE SEND ALL LEGAL NOTICES TO support@pet2u.my
I HEREBY CONFIRM THAT HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE AND ANY REVISION THE SAME HEREAFTER. BY CLICKING THE “SIGN UP ” OR “CONNECT WITH FACEBOOK” BUTTON BELOW, I UNDERSTAND THAT I AM CREATING A DIGITAL SIGNATURE, WHICH I INTEND TO HAVE THE SAME FORCE AND EFFECT AS IF I HAD SIGNED MY NAME MANUALLY.